Complaints about Police Authority Staff
Introduction
Lincolnshire Police Authority (“the Authority”) strives to carry out its functions effectively, efficiently and fairly, but accepts that things can sometimes go wrong. If you have a justifiable complaint, we aim to put matters right, and to stop the same thing happening again. In this way your complaints can help the Authority to achieve its aim of continuously improving.
You can complain under this procedure if the Authority’s staff or anyone acting on its behalf does not treat you with the high standards of courtesy and respect the Authority requires.
Please note that although complaints may refer to the behaviour of a particular member of staff, any issues concerning the employer/employee relationship including the need for disciplinary action to be taken are addressed separately under the Authority’s internal procedures.
Making Your Complaint
If you wish to complain about a member of staff within the LPA please contact the Deputy Chief Executive either:
In writing:
Mr Howard Hunt
Deputy Chief Executive
Lincolnshire Police Authority
Police Headquarters
Deepdale Lane
Nettleham
Lincoln
LN2 2LT
By email: howard.hunt@lincs.pnn.police.uk
Telephone: (01522) 5588473. In these circumstances, it will be necessary to make an appointment to either have the details of your complaint transcribed, or you could attend and outline your complaint in person.
An acknowledgement of your formal complaint will be provided within 10 working days and you will be advised what action (if any) has been taken.
If you believe your complaint has not been satisfactorily resolved you can appeal against the decision with the Chairman of Authority, using the same contact procedure. This appeal must be lodged within one month of receiving the response to your initial complaint.
If you wish to complain about the Deputy Chief Executive, please contact the Chairman of the Authority either:
In writing:
Chairman
Lincolnshire Police Authority
Police Headquarters
Deepdale Lane
Nettleham
Lincoln
LN2 2LT
By email: police.authority@lincs.pnn.police.uk
Telephone: (01522) 558022. In these circumstances, it will be necessary to make an appointment to either have the details of your complaint transcribed, or you could attend and outline your complaint in person.
An acknowledgement of your formal complaint will be provided within 10 working days and you will be advised what action, if any, has been taken.
If you believe your complaint has not been satisfactorily resolved you can appeal the decision with the Authority's Professional Standards Committee using the same contact procedure. This appeal must be lodged within one month of receiving the response to your initial complaint.
Further Help and Advice
If you are unclear about the procedure or would like any further advice or assistance with your complaint, please contact the Deputy Chief Executive via the Contact Us section.