BEST VALUE
In order to demonstrate the achievement and delivery of Best Value, the Police Authority must
carry out reviews of police functions over a five-year period. A Best Value Review must consider
a combination of factors, which includes the economy, the efficiency and the effectiveness of the service.
These reviews should provide the principal means by which the Police Authority and the Force
consider new approaches to service delivery and set demanding performance targets in order to
achieve continuous improvement. The "4 Cs" which are used to achieve this are:
- Challenge – why, how and by whom a service is provided;
- Consult – widely on the satisfaction with how the service is delivered;
- Compare – performance with others across a range of relevant indicators,
taking into account the views of both the service users and the potential suppliers; and
- Compete – with other service providers to secure the delivery of efficient
and effective services.
Reviews Carried out During 2003/2004
During the fourth year of Best Value the following areas were reviewed:
- Criminal Justice Support;
- Operational Support and Mobile Support;
- The Force Executive;
- A scoping study in Response and Reassurance.
Key Results of these Reviews
Criminal Justice Support
This review has been completed and a number of recommendations made. The Force is
considering these recommendations alongside a strategic review of the future organisation
of this department.
Operational Support and Mobile Support
This review is complete and both the Force and Authority have considered the report.
Various recommendations have been made and are being reviewed by the Head of Operational Support.
The Force Executive
This review has 10 recommendations, which directly affect the way that the Chief Officer Group operate.
Actions against these recommendations are planned for 2004/2005.
The Best Value Steering Group consists of Officers and members of the Police Authority.
As well as setting the review program this group also monitors the progress made in complying
with the recommendations set. A Best Value matrix of recommendations and an outline of the
stage of implementation is considered by the steering group on a quarterly basis.
Current review for 2004/2005
Reassurance and Response
This review covered five key areas:
- Performance Management of Reassurance and Response;
- Application of the National Intelligence Model (NIM) to
deliver Reassurance through Operational Policing;
- Police and Community Support Officers (PCSOs)
- Customer Service; and
- Dialogue with the public.
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