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The Policing Pledge

What is the Policing Pledge?

The Policing Pledge is a set of promises from the police to you about the services they will provide. All 43 Police Forces in England and Wales have agreed to keep those promises so the same set of promises applies wherever you are. You can watch videos about the Pledge at the bottom of this page.

What the Pledge promises.

Through the national Policing Pledge, every Police Force promises to listen to you and your neighbours, and to act on any problems you raise with them.

The Pledge promises that:

• Police will treat you with dignity and respect at all times.
• Emergency 999 calls will be answered within ten seconds, and that help will be sent immediately.
• If you call 999, you’ll be told when help will get there, and it will be there on time.
• Police will handle non-emergency calls quickly.
• If you need to make an appointment to discuss local crime problems, you can.
• Neighbourhood Policing Teams will spend at least 80 per cent of their time on the beat in your neighbourhood.
• Your Neighbourhood Policing Team will keep you informed about what they are doing about local issues and priorities.

The Pledge also says that if you’re unhappy with the service you’ve received and you report that to the Police, Police will get in touch within 24 hours and discuss the situation with you. They will give you the opportunity to talk about it with someone from your local Police, in person.

Lincolnshire Police Authority has a duty to monitor the performance of Lincolnshire Police against this Pledge

What does the Chief Constable think about the Pledge?

Click the link below to watch a video of the Chief Constable talking about the Policing Pledge. (external website)

http://www.youtube.com/watch?v=rFsEeOgpYC0

Other Policing Pledge Information.

You can download a PDF document containing the full Policing Pledge .

You can also see videos about the Pledge HERE and HERE.

The Policing Pledge is also monitored by the HMIC (external website)